FAQ
Find answers to common questions about our services.
Delivery time is usually 1-2 business days for areas around Cilacap. For destinations outside the region, delivery time depends on distance and the service selected.
You can track your package status via the J&T Cargo app or our official website. Enter your tracking number to view the latest updates.
Yes, we accept heavy item shipments subject to service terms. Please contact us before sending heavy items to ensure proper procedures are followed.
Additional fees may apply for remote areas depending on location and distance. We will provide detailed information when you place your order.
You can contact our customer service via the phone number or email listed on our website. Our team is available to assist you 24/7.
Yes, we serve inter-island deliveries with special services. For more information, please contact us directly.
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